FAQs

For your convenience, we deliver via AusPost eParcel anywhere within Australia. Shipping is FAST 'N FREE if your purchase totals more than $100 AUD. For purchases totalling or less than $100 AUD a delivery fee of $9.99 AUD will be charged. Best efforts are made to deliver products to you within 2 to 10 working days but mostly delivery is a lot faster.

Brandmart offers a free 30-day money-back guarantee within Australia on goods that have been purchased via this site. Returned items must be unused, in original condition, packaging and tags. You will be responsible for paying the shipping costs for the return.

Need help? No problem! Simply reach out to us here, and we will respond within 24 hours!

Once your order has been shipped, you will receive a notification through email with your tracking number. Then simply go on our page for tracking orders here. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be removed.

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